{"xsrfToken":"2c9d3f9d5eb076d19e349bf10b73cccb57106016_lout","branding":{"id":"11","key":"motsup","name":"Motive Support","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/14","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Support Portal","userInitialAnnouncementHeader":"Check out Empathy Support","userInitialAnnouncementMessageWiki":"<p><a href=\"https://searchbroker.atlassian.net/wiki/spaces/SQ/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://searchbroker.atlassian.net/wiki/spaces/SQ/overview</a></p>","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Support Portal","announcementHeader":"Check out Empathy Support","announcementMessage":"https://searchbroker.atlassian.net/wiki/spaces/SQ/overview","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-GB","portalThemeColor":"#0079a1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/deed47d2-b962-40cb-913e-bba1d610fa12/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzFmNDZlMS0wNGU4LTQ2ODktOWU0Yi1jYmY5ZWE5NzQ4ZWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRlZWQ0N2QyLWI5NjItNDBjYi05MTNlLWJiYTFkNjEwZmExMiI6WyJyZWFkIl19LCJleHAiOjE3NjM0NzQ5NzMsIm5iZiI6MTc2MzQ3NDM3M30.3SA0uaLbfXL2Se_4PHVHfS6oH7X8k2ofX0qGz5gOfE4&client=571f46e1-04e8-4689-9e4b-cbf9ea9748eb&height=300&mode=fit","bannerMediaApiFileId":"deed47d2-b962-40cb-913e-bba1d610fa12","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"motsup","projectId":11675,"serviceDeskId":11,"name":"Motive Support","description":"<p>Discover all you can do with Motive Commerce Search and how to do it. Check out our Knowledge Hub to find answers to all your questions.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"287","name":"Appearance requests","descriptionHtml":"<p>Custom CSS can be used to further customize your search layer appearance. We recommend contacting your web developer or IT department to generate and implement this CSS. We do not take responsibility for any incidents caused by changes performed using CSS and any code provided by our Support team are merely guides.</p>","callToAction":"Appearance requests","introHtml":"<p>Request help to change the appearance of the search layer using CSS.</p>","icon":13199,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13199","groups":[43],"key":""},{"id":"290","name":"Billing and Invoices","descriptionHtml":"<p>You can download your invoices from subscriptions@motive.co.<br> Should you have any other enquiries, please send an email to subscriptions@motive.co.</p>","callToAction":"Billing and Invoices","introHtml":"<p>Request information about billing</p>","icon":13141,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13141","groups":[44],"key":""},{"id":"284","name":"Catalog segmentation","descriptionHtml":"","callToAction":"Catalog segmentation","introHtml":"<p>You are a pharmaceutical store and need to segment your catalog medicine vs. parapharmacy</p>","icon":13016,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13016","groups":[43],"key":""},{"id":"285","name":"Change indexation frequency","descriptionHtml":"","callToAction":"Change indexation frequency","introHtml":"<p>Request additional scheduled indexations. This might concur in change of pricing, check motive.co/pricing before requesting it.</p>","icon":12941,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12941","groups":[43],"key":""},{"id":"281","name":"Index-related incidents","descriptionHtml":"<p>If you have recently introduced Cloudfare or any other IP or geolocalization blockers, please whitelist our IPs and try synchronizing your catalogue again. You can find our IP addresses here: <a href=\"https://docs.motive.co/what-is-motive/technical-requirements.html?utm_term=IP#motive-s-ip-addresses\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.motive.co/what-is-motive/technical-requirements.html?utm_term=IP#motive-s-ip-addresses</a></p>","callToAction":"Index-related incidents","introHtml":"<p>Report incidents related to catalog index or synchronization, e.g. stuck index, failed index.</p>","icon":12902,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12902","groups":[42],"key":""},{"id":"282","name":"Issues related to results","descriptionHtml":"<p>For incident related to missing products, make sure you have synchronized your catalogue after the latest changes.</p>","callToAction":"Issues related to results","introHtml":"<p>Report incidents related to results, e.g. the prices are wrong, products are missing</p>","icon":12996,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12996","groups":[42],"key":""},{"id":"280","name":"Layer-related incidents","descriptionHtml":"","callToAction":"Layer-related incidents","introHtml":"<p>Report incidents related to the search layer, e.g. images shown as pixelated, issues with the filters, unable to scroll.</p>","icon":12913,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12913","groups":[42],"key":""},{"id":"93","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":13033,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13033","groups":[45],"key":""},{"id":"289","name":"Playboard & Data","descriptionHtml":"","callToAction":"Playboard & Data","introHtml":"<p>Refer to docs.motive.co whenever possible, but you can request more information about Motive features in this form.</p>","icon":13212,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13212","groups":[44],"key":""},{"id":"283","name":"Services are not working","descriptionHtml":"","callToAction":"Services are not working","introHtml":"<p>The search is down or showing no results and I have not made changes in my site</p>","icon":13163,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13163","groups":[42],"key":""},{"id":"286","name":"Site configuration","descriptionHtml":"","callToAction":"Site configuration","introHtml":"<p>Request a change in the site configuration, e.g. url change, site deletion…</p>","icon":12900,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12900","groups":[43],"key":""},{"id":"96","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Help us grow with you and suggest possible new futures to be developed.</p>","icon":13019,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13019","groups":[45],"key":""},{"id":"288","name":"User management","descriptionHtml":"<p>You can add or remove any members of your team from <a href=\"https://playboard.motive.co/team\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://playboard.motive.co/team</a></p>","callToAction":"User management","introHtml":"<p>Additional team members can be added in the Playboard, but you can open a request to change the ownership of the account.</p>","icon":13203,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13203","groups":[43],"key":""},{"id":"94","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":13011,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13011","groups":[],"key":""},{"id":"90","name":"Incident","descriptionHtml":"<p>Please let us know how can we help <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/smile.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>","callToAction":"Incident","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this option and we'll help you.</p>\n<p>Remember to use our Documentation Portal for answers to our Frequently Asked Questions: <a href=\"https://docs.motive.co/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.motive.co/</a></p>","icon":13004,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13004","groups":[],"key":""},{"id":"91","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":13020,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13020","groups":[],"key":""},{"id":"92","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":13025,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13025","groups":[],"key":""},{"id":"95","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":13029,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13029","groups":[],"key":""},{"id":"97","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":13023,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13023","groups":[],"key":""}],"reqGroups":[{"id":42,"name":"Incident"},{"id":43,"name":"Requests"},{"id":44,"name":"Information"},{"id":45,"name":"Suggestions and Other Questions"}],"orderMapping":{"44":[290,289],"42":[280,281,282,283],"39":[280,90,91,96,93],"45":[96,93],"43":[288,287,286,285,284]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7f825ec2-3029-3a6b-9270-018ccee2184d","appLinkName":"System Confluence","appLinkUrl":"https://searchbroker.atlassian.net/wiki","spaceKey":"MOTSUP","spaceName":"MOT CS Support","spaceUrl":"https://searchbroker.atlassian.net/wiki/spaces/MOTSUP","isServer":false},"labels":[],"projectKey":"MOTSUP","serviceDeskId":11,"kbLinkDomainURLs":["https://searchbroker.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MOTSUP","userLanguageHeader":"Motive Knowledge Hub","userLanguageMessageWiki":"","defaultLanguageHeader":"Motive Knowledge Hub","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzFmNDZlMS0wNGU4LTQ2ODktOWU0Yi1jYmY5ZWE5NzQ4ZWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNjc1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjM0NzU1NzMsIm5iZiI6MTc2MzQ3NDM3MywiYW5vbklkIjoiYW5vbi11c2VyIn0.sWNfRfKQtKBvSff_KqsIgm6dyB27S9tc22Q9w1FF4Y0","targetCollection":"upload-project-11675","endpointUrl":"https://api.media.atlassian.com","clientId":"571f46e1-04e8-4689-9e4b-cbf9ea9748eb","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"8200cfbb-225e-45f5-9684-d98f64ab35f0","name":" What is Motive Commerce Search? ","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/8200cfbb-225e-45f5-9684-d98f64ab35f0","lastUpdated":"1680609735310","createdAt":"1674139774772"},{"id":"e2623c63-b1cf-4e65-98b0-541fbca621b7","name":"Installing Motive and updating the plugin","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/e2623c63-b1cf-4e65-98b0-541fbca621b7","lastUpdated":"1682422466159","createdAt":"1674139722218"},{"id":"40e9d19a-b443-44af-8798-df9e466d6ef8","name":"The Motive Playboard","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/40e9d19a-b443-44af-8798-df9e466d6ef8","createdAt":"1674139827366"},{"id":"6797c010-b873-48e7-ab4c-76972266321e","name":" Analytics","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/6797c010-b873-48e7-ab4c-76972266321e","lastUpdated":"1680610668851","createdAt":"1674139834596"},{"id":"ef90537b-5b47-41cd-8847-1412497cd01a","name":" Promotions","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/ef90537b-5b47-41cd-8847-1412497cd01a","lastUpdated":"1680610678515","createdAt":"1674139844610"},{"id":"2f707248-f58e-42f8-9c7e-7548e5965b63","name":" Search results","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/2f707248-f58e-42f8-9c7e-7548e5965b63","lastUpdated":"1680610686674","createdAt":"1674139858163"},{"id":"c53242c2-8d87-4fca-bc88-6449c2be1dfd","name":" Search layer","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/c53242c2-8d87-4fca-bc88-6449c2be1dfd","lastUpdated":"1680610695367","createdAt":"1674139868736"},{"id":"464011c2-c64a-42ac-806f-65b6c2111aab","name":" Synchronisation","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/464011c2-c64a-42ac-806f-65b6c2111aab","lastUpdated":"1680610702789","createdAt":"1674139881216"},{"id":"ccc59b9b-c234-4f81-bf39-2595ef2e3820","name":" Settings","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/ccc59b9b-c234-4f81-bf39-2595ef2e3820","lastUpdated":"1680610711435","createdAt":"1674139889361"},{"id":"266dbb76-3b2f-4083-93d9-65de1b7b25a2","name":"FAQs","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/266dbb76-3b2f-4083-93d9-65de1b7b25a2","createdAt":"1674139899564"},{"id":"d106fef0-152e-49c3-9b2a-1214128f8a44","name":"What's new","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/d106fef0-152e-49c3-9b2a-1214128f8a44","createdAt":"1674139789695"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}