{"xsrfToken":"5bf58e6084035d7b51469cbc641963062c11d52f_lout","branding":{"id":"11","key":"motsup","name":"Motive Support & Documentation","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/14","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Support Portal","userInitialAnnouncementHeader":"Check out Empathy Support","userInitialAnnouncementMessageWiki":"<p><a href=\"https://searchbroker.atlassian.net/wiki/spaces/SQ/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://searchbroker.atlassian.net/wiki/spaces/SQ/overview</a></p>","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Support Portal","announcementHeader":"Check out Empathy Support","announcementMessage":"https://searchbroker.atlassian.net/wiki/spaces/SQ/overview","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-GB","portalThemeColor":"#0079a1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/deed47d2-b962-40cb-913e-bba1d610fa12/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzFmNDZlMS0wNGU4LTQ2ODktOWU0Yi1jYmY5ZWE5NzQ4ZWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRlZWQ0N2QyLWI5NjItNDBjYi05MTNlLWJiYTFkNjEwZmExMiI6WyJyZWFkIl19LCJleHAiOjE3NDIwOTkwNDIsIm5iZiI6MTc0MjA5ODQ0Mn0.YlA3pyUorXxLltOqJNdGrgausAg41bQ8O-2ECgzp8KA&client=571f46e1-04e8-4689-9e4b-cbf9ea9748eb&height=300&mode=fit","bannerMediaApiFileId":"deed47d2-b962-40cb-913e-bba1d610fa12","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"motsup","projectId":11675,"serviceDeskId":11,"name":"Motive Support & Documentation","description":"<p>Discover all you can do with Motive Commerce Search and how to do it. Check out our Knowledge Hub to find answers to all your questions.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"90","name":"Incident","descriptionHtml":"<p>Please let us know how can we help <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/smile.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>","callToAction":"Incident","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this option and we'll help you</p>","icon":13004,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13004","groups":[39],"key":""},{"id":"91","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":13020,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13020","groups":[39],"key":""},{"id":"93","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":13033,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13033","groups":[39],"key":""},{"id":"96","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Do you have a suggestion you'd like to share? We are all ears!</p>","icon":13019,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13019","groups":[39],"key":""},{"id":"94","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":13011,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13011","groups":[],"key":""},{"id":"92","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":13025,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13025","groups":[],"key":""},{"id":"95","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":13029,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13029","groups":[],"key":""},{"id":"97","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":13023,"iconUrl":"https://searchbroker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13023","groups":[],"key":""}],"reqGroups":[{"id":39,"name":"General"}],"orderMapping":{"39":[90,91,93,96]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7f825ec2-3029-3a6b-9270-018ccee2184d","appLinkName":"System Confluence","appLinkUrl":"https://searchbroker.atlassian.net/wiki","spaceKey":"MOTSUP","spaceName":"MOT CS Support","spaceUrl":"https://searchbroker.atlassian.net/wiki/spaces/MOTSUP","isServer":false},"labels":[],"projectKey":"MOTSUP","serviceDeskId":11,"kbLinkDomainURLs":["https://searchbroker.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MOTSUP","userLanguageHeader":"Motive Knowledge Hub","userLanguageMessageWiki":"","defaultLanguageHeader":"Motive Knowledge Hub","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzFmNDZlMS0wNGU4LTQ2ODktOWU0Yi1jYmY5ZWE5NzQ4ZWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNjc1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDIwOTk2NDIsIm5iZiI6MTc0MjA5ODQ0Mn0.9ShU0XJR22_3v1On8-9_I9MGRYg1oVnk-zRgB2YRhK4","targetCollection":"upload-project-11675","endpointUrl":"https://api.media.atlassian.com","clientId":"571f46e1-04e8-4689-9e4b-cbf9ea9748eb","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"8200cfbb-225e-45f5-9684-d98f64ab35f0","name":" What is Motive Commerce Search? ","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/8200cfbb-225e-45f5-9684-d98f64ab35f0","lastUpdated":"1680609735310","createdAt":"1674139774772"},{"id":"e2623c63-b1cf-4e65-98b0-541fbca621b7","name":"Installing Motive and updating the plugin","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/e2623c63-b1cf-4e65-98b0-541fbca621b7","lastUpdated":"1682422466159","createdAt":"1674139722218"},{"id":"40e9d19a-b443-44af-8798-df9e466d6ef8","name":"The Motive Playboard","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/40e9d19a-b443-44af-8798-df9e466d6ef8","createdAt":"1674139827366"},{"id":"6797c010-b873-48e7-ab4c-76972266321e","name":" Analytics","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/6797c010-b873-48e7-ab4c-76972266321e","lastUpdated":"1680610668851","createdAt":"1674139834596"},{"id":"ef90537b-5b47-41cd-8847-1412497cd01a","name":" Promotions","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/ef90537b-5b47-41cd-8847-1412497cd01a","lastUpdated":"1680610678515","createdAt":"1674139844610"},{"id":"2f707248-f58e-42f8-9c7e-7548e5965b63","name":" Search results","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/2f707248-f58e-42f8-9c7e-7548e5965b63","lastUpdated":"1680610686674","createdAt":"1674139858163"},{"id":"c53242c2-8d87-4fca-bc88-6449c2be1dfd","name":" Search layer","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/c53242c2-8d87-4fca-bc88-6449c2be1dfd","lastUpdated":"1680610695367","createdAt":"1674139868736"},{"id":"464011c2-c64a-42ac-806f-65b6c2111aab","name":" Synchronisation","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/464011c2-c64a-42ac-806f-65b6c2111aab","lastUpdated":"1680610702789","createdAt":"1674139881216"},{"id":"ccc59b9b-c234-4f81-bf39-2595ef2e3820","name":" Settings","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/ccc59b9b-c234-4f81-bf39-2595ef2e3820","lastUpdated":"1680610711435","createdAt":"1674139889361"},{"id":"266dbb76-3b2f-4083-93d9-65de1b7b25a2","name":"FAQs","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/266dbb76-3b2f-4083-93d9-65de1b7b25a2","createdAt":"1674139899564"},{"id":"d106fef0-152e-49c3-9b2a-1214128f8a44","name":"What's new","categoryUrl":"https://searchbroker.atlassian.net/servicedesk/customer/portal/11/topic/d106fef0-152e-49c3-9b2a-1214128f8a44","createdAt":"1674139789695"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}